The Saskatchewan Power Corporation (SaskPower) exists to provide electrical power to its customers. SaskPower's service area extends into most parts of Saskatchewan where, as a large supplier of energy, it touches most people in one way or another.
Electricity is an essential and often vital service for the modern world and Saskatchewan's climate. SaskPower's objective is to strive for a safe and continuous supply of electricity because of customer expectation that it be available upon demand at any time.
The use of electricity involves the interconnection of the customer's facilities to those of SaskPower. Satisfactory operation of appliances and equipment is dependent upon a continuous supply of electricity that always meets its specifications, and on proper and simultaneous operation of each other's facilities.
Because the equipment and appliances that use electricity are usually technical in nature, it is difficult for many customers to comprehend and often beyond their ability to repair and maintain. Such maintenance and repair is mandatory when dealing with commodities that are hazardous if handled improperly or used in malfunctioning or deteriorating equipment and appliances. For service work, the customer has to rely on the trades, but many customers often, and justifiably so, also look to SaskPower for help.
Together with the technical aspect, there is the business side of metering, billing, collecting, and administering thousands of accounts every day. Increasingly, the public is seeking other information on a wide variety of other matters as well. There are matters of Federal and Provincial legislation and corporate arrangements and agreements that have to be kept in mind in all customer service practices. Attempting to meet the corporate objective of maintaining the highest possible level of customer relations, requires attention to all the various aspects of "service," not just continuous power supply.
In order to help its employees in meeting these requirements, SaskPower is establishing and formalizing these customer service practices.