What to Do When an Outage Occurs

We work hard to limit power outages, but unforeseen circumstances like weather and accidents will happen. Knowing what to do when an outage occurs will help you minimize inconveniences and potential risks.

When an Outage Occurs

  • Step 1: Determine if the power failure is limited to your home.

    • If your neighbours have power, check your electrical panel to see if the main circuit breaker has tripped. Even if it appears to be on, turn the breaker off and back on again to ensure a good connection.
  • Step 2: If your electrical panel or main breaker isn't the cause of the outage, call 310-2220.

    • Turn off or unplug any appliances, computers or electronics you were using when the power went out. Leave one light on so you’ll know when your power returns.
    • Keep refrigerators and freezers closed. If the power is out for a long time, make sure you check all refrigerated and frozen food before you eat it.
    • Close all doors, windows and drapes to conserve heat (unless the sun is shining in).
    • Never light a fire indoors unless you're using an approved fire place or wood stove.
    • When faced with multiple outages, we prioritize as follows:

        1. Life threatening or hazardous situations like power lines that have fallen on a road or vehicle.
        2. Large outages — Main lines and major equipment that return power to the largest number of customers.
        3. Small, isolated outages — Secondary lines and neighbourhood equipment.

When the Power Is Restored

We restore power when repairs are complete. If your neighbour's power has returned and yours has not, there could be a problem specific to your home. Recheck your main breaker and reset it even if it appears to be on.

Occasionally, the power goes out again; this is sometimes the sign of another unidentified problem. Make sure to call us every time the power goes out (after you’ve checked your own main breaker). If power is not restored, call us toll-free at 310-2220.

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