Social Media Community Guidelines

Social Media Participation Guidelines

Our goal of participating in social media is to give our customers the opportunity to engage with us and to take a look inside SaskPower. We’re here to listen and will work to ensure our channels are a place for you to get info that you need. We are active on Twitter, Facebook, LinkedIn, Instagram, Flickr and YouTube.

We will do our best to ensure that our social media channels represent our corporate values of being respectful, responsive and progressive. Our social media channels are moderated by Community Managers because we want to ensure that everyone stays on topic and that it’s a productive conversation for everyone participating.

To help ensure that everyone has a positive experience on our social media channels, here are a few simple guidelines:

  • Please be respectful and friendly
  • We understand that sometimes you may have concerns or issues, but please ensure that you keep things polite and considerate. We’ll do our best to ensure you get the information that you need.
  • This includes avoiding profanity and obscenity. You’re welcome to post about concerns or problems that you may have, but please use language that is acceptable for everyone.
  • Please note that we will remove posts that are attacks, misinformation, unsupported allegations and any posts that reference violence, racism, hatred or bigotry towards others.
  • Users who continually disregard our guidelines will be warned and banned from our channels if we can’t work through things, or if there’s no alternative.

Consider Your Privacy

SaskPower takes privacy and security very seriously. We ask that you do not share personal information (such as your address, account number or other personal details) with us through social media.

We’ll remove posts that include personal information to protect customer privacy, but with any online service, people should exercise their judgment about the kind of information they share.

Availability

Our channels are monitored during regular business hours, 8:00am-4:30pm Monday through Friday (excluding statutory holidays).

Twitter: Terms of Use

SaskPower uses Twitter as one way to communicate with our customers and stakeholders. Our use of Twitter is intended to support communication between us and other Twitter users. These terms of use describe how we will communicate with through Twitter.

Content

If you follow @SaskPower on Twitter, you can expect between one to five tweets per business day covering some or all of the following subjects:

  • Power outage communication
  • Updates on major SaskPower announcements and events
  • Electricity-related information

Following

SaskPower’s decision to follow a particular Twitter user does not imply endorsement of any kind. We follow accounts on Twitter that we believe are relevant to our mandate.

Followers

The appearance of a Twitter user as a follower of the SaskPower Twitter account does not imply endorsement. We welcome feedback and ideas that are constructive and relevant to a topic. We do not discriminate against any views. Disagreements and constructive arguments are acceptable as part of the discussion. However, abusive or insulting comments are not acceptable. We expect the content of tweeted material to be respectful of others.

We disclaim all liability for tweets posted to Twitter. However, we will moderate tweets and reserve the right to remove or block a follower when that follower tweets material that is not appropriate, including any of the following:

  • Material that is contrary to the principles of the Canadian Charter of Rights and Freedoms;
  • Racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening messages;
  • Serious, unproven, unsupported, or inaccurate accusations against individuals or organizations;
  • Abusive, aggressive, coarse, vulgar, violent, obscene or pornographic comments;
  • Messages that encourage or suggest illegal activity;
  • Messages that infringe copyright or other intellectual property rights;
  • Solicitations, advertisements or endorsements by or of any financial, commercial or non-governmental entity;
  • Attempts to defame SaskPower;
  • Comments not sent by the author and/or posted by anonymous or robot accounts;
  • Repetitive posts copied and pasted by multiple users;
  • Unintelligible or irrelevant messages;
  • Messages that are off-topic and any other message that the community managers feel will not add to the flow of discussion; and
  • Messages that infringe upon an individual’s privacy

Anyone acting contrary to the terms may be blocked from posting to our Twitter account.

If you feel someone has violated Twitter's terms of service, report the problem by contacting Twitter.

Retweets

Tweets that we retweet do not imply endorsement on our part. We may retweet news and links that we believe are relevant to the work we do in the power industry and/or of interest to our followers.

@replies and Direct Messages

We will read all @replies and Direct Messages sent to us. However, we may not be able to respond to all individual messages. To get more information about SaskPower products and services, please visit our website.

Privacy

SaskPower’s account @SaskPower is hosted by Twitter and is outside of the control of SaskPower. That hosting may be outside of Canada, and those tweets are subject to the laws of other countries. We encourage you to read Twitter's Terms of Service, Rules and Privacy Policy.

We respect personal information as required by Saskatchewan’s The Freedom of Information and Protection of Privacy Act. Also, we ask followers to respect the personal privacy of others. However, we cannot guarantee that all users will comply, and we cannot be held accountable for personal information tweeted by participants. We will remove or block followers who tweet the personal information of others.

You participate at your own risk, taking personal responsibility for your tweets, your username and any information you provide. To protect your privacy and the privacy of others, please do not include things such as telephone numbers, email addresses, account numbers, other personal identifiers or personal information.

SaskPower does not ask for personal or confidential information of any kind from customers through social media tools such as Twitter.

Links to Other Websites

Links to websites not under the control of SaskPower are provided only for the convenience of users. We are not responsible for the accuracy, currency or reliability of the content of other sites. We are not responsible for the information found through these links, nor do we endorse the sites or their content.

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