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There are several reasons why a bill may seem higher than usual. One or more of the following factors may have influenced your bill:
In months when your meter is not read, we estimate electricity consumption based on the last 12 months of usage at your premises.
If your past bills have been estimates, your current bill may be adjusted to reflect actual use. Our estimates are sometimes lower than your actual use, resulting in a bill that may be higher than expected. Check under the Electricity billed for section on your bill to find out whether it was based on an actual meter reading. To see an example, go to item 11 on our sample bill.
Call 1-888-SKPOWER (1-888-757-6937) to discuss any aspect of meter reading on your property.
Readings are occasionally missed when our meter readers are unable to gain access to your property. This can result in an estimate based on your past power use.
It can be difficult for our meter readers to get to your meter when there are obstacles such as fences, locked gates and dogs. If you have a dog, post a sign on your property and keep the animal tethered away from your meter.
Seasonal appliances and equipment — such as hot water or hot air furnace circulators, baseboard heaters, furnace fans, aeration fans, air conditioners dehumidifiers and holiday lighting — can affect your electricity use.
Have you used your equipment or computer and printer more than usual? Have you added new or larger equipment for your business?
Electricity use can increase when there are more people and activities at your business.
Equipment defects can lead to surprisingly high power bills. Contact an electrical or appliance repair contractor if you suspect an appliance is defective.
A typical billing cycle ranges between 28 to 33 days, which can affect the amount of power used and your bill for that cycle. A billing period that includes fewer weekends could result in an increased use of electricity and a higher bill. If you're a new customer, your first bill may range from 16 to 45 days of electricity use, depending on the billing cycle. Your future bills will reflect our typical billing cycle of 28 to 33 days. You can find the number of days in your billing cycle by looking under the Electricity Billed For section on your bill. For an example, see item 11 on our sample bill.
If you used electricity at a higher rate in a given billing period, your demand charge may be higher. (This applies to our demand customers only.)
For an explanation of a demand charge, see item 16 of our sample bill.
If you're enrolled in our Equalized Payment Plan, your bill may reflect your settle-up month. Check under Other Charges on your bill to determine if includes is a settle-up amount. For an example, see item 14 on our sample bill.
More information about your annual settle-up amount
Did you recently request a service that includes a service fee, such as a connection or disconnection? Have you been charged a security deposit? One-time charges such as these will be noted under Other Charges on your bill. For an example, see item 14 on our sample bill.
Our meter readers are trained to record accurate readings, but if you suspect your reading is incorrect, you can verify your own meter reading. How to read your own meter.
