Power trouble

• How to report power trouble or outages
• Report a burnt out streetlight
• Preparing for power loss
• What to do if the lights go out
• Recognizing a power disturbance
• Protecting your appliances and equipment

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Preparing for power loss

Many things can cause a power outage: lightning strikes, winter weather, high winds, tree branches, wildlife, vehicle accidents, crop dusting planes, even metallic balloons caught in overhead wires. Power can be disrupted for a few moments or in extreme cases, such as severe winter weather, for more than a day.

SaskPower works hard to keep your power on, but it’s a good idea to be prepared.

• General tips
• Life sustaining equipment that requires electrical power
• Portable generators

General tips

• Always keep candles, a battery-powered radio, a wind-up or battery-powered clock, and a flashlight handy.
• Cordless phones don’t work when the power is out, so have a corded phone ready.
• Keep a first aid kit on hand.
• Keep a supply of non-perishable foods and water (including a manual can opener).
• Keep antifreeze on hand to protect plumbing fixtures from freezing in cold weather.
• Post telephone numbers to call in the event of an outage or power trouble:
  • 310-2220 - SaskPower’s 7-digit, toll-free number for all outage or power trouble calls from within Saskatchewan
  • 1-888-355-5589 - SaskPower’s toll-free number for all outage or power trouble calls from outside of Saskatchewan

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Standby or back-up generators

When properly installed, standby or back-up generators provide back-up power. You need a SaskPower Electrical Permit to install a portable generator. We recommend that you contact a licensed electrical contractor to install the wiring necessary to connect your generator.

According to the Canadian Electrical Code, you must use a transfer switch when connecting a generator to a wiring system. Ensure your system is connected to either the utility supply or the generator, but never both at the same time. Without a transfer switch, your generator will backfeed to the utility powerlines, creating a high-voltage hazard. This could damage property and injure or even kill SaskPower line personnel working to restore service in the area.

Only necessary appliances should be plugged directly into a generator, using extension cords if necessary. Check the manufacturer’s recommendations and follow them for proper use and load. For your safety, never operate a generator in your house, garage, or other enclosed building. Burning fuel in unventilated areas creates carbon monoxide (CO) – a colourless, odourless and deadly gas.

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