5 Questions with Sheldon Smith on Serving Customers During a Labour Disruption

September 28, 2019

Sheldon Smith

Quotables:

  • Most of our services will be available to you. But you may notice that our response times are longer.
  • Signing up for an online account allows you to perform most transactions you’d be able to do over the phone.
  • Please call us at 310-2220 if the power’s out, a tree’s fallen on a power line or if there’s an electrical emergency.

We’re preparing for a potential labour disruption. That’s why we sat down with Sheldon Smith, Director of Customer Care and Billing, to find out how we’ll continue to serve you.

  1. During a labour disruption, is there anything that customers won’t be able to do?

    Most of our services will be available to you. But you may notice that our response times are longer.

    In the event of a strike, we’ll also temporarily close these offices:

    • Prince Albert Customer Service Office
    • Inspections offices in Regina and Saskatoon
  2. What’s the best way to do business with you during this time?

    Visit saskpower.com to sign up for an online account. You’ll need a copy of your bill and a just a few minutes of your time.  Your online account allows you to perform most transactions you’d be able to do over the phone, like submitting your monthly read, paying your bill and checking your account balance.

  3. I’ve heard wait times on the phone may be longer. Can you bring in more people?

    We’ve trained and reassigned staff to make sure service continues. Since most of our employees are new to these roles, they’ll need more time to help customers. We expect call wait times to be longer.

    Please be patient, as our staff will do their best to help everyone as quickly as possible. 

    If you need to pay a bill or submit a monthly meter reading, visit saskpower.com.

  4. What happens if the power goes out? Or if I need to contact SaskPower?

    Please call us at 310-2220 if the power’s out, a tree’s fallen on a power line or if there’s an electrical emergency.

    There are still many ways to Contact Us. In the event of a strike, we’ll be open from 9 am to 4 pm, Monday to Friday. Please be patient if you’re calling us, as call times will be longer.

  5. What are some of the services I can do online?

    We’ve got lots of online services to help you:

    • Pay your bill
      • Create an online account and set up your payment method. You can also pay at your bank or by mail.
    • Submit meter reads
      • You can submit your meter read online, through the SaskPower App or over the phone
    • High bills
    • Moving
      • ExpressAddress lets you update all your common utilities at once, allowing you to save time.
    • Report streetlight outages
      • Use our online outage map or the SaskPower App.
    • Gas/electrical permits
      • Contractors can submit applications online, while residential customers can submit applications through mail. All permit offices are closed.
    • Locate underground power lines
      • Contact Sask 1st Call for free underground line locates.

Learn more:

Oct. 7 - Please note: This story has been updated from its original version to reflect changes to call centre hours from 10 am-3pm to 9 am-4 pm.

Oct. 9 - Please note: This story has been updated to reflect changes to call centre hours - to 10 am to 3 pm.

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