Diane Avery on Improving Your Anytime, Anywhere Access to SaskPower
September 14, 2015
Not everyone wants to pick up the phone to find out more about their bill, update us with an address change, or get an update on an outage. We know that it takes time and can be inconvenient.
We’ve heard you when you say you want to be able to do business with us after the kids have gone to sleep or on a quick coffee break, and with only a few taps on your smart phone.
We’ve got some catching up to do
The truth is, in my role as Vice-President, Customer Services, I know we’re not always the most convenient company to do business with. As an industry, utilities like us often struggle to keep up with the fast-paced technology changes that are occurring in the consumer marketplace.
It is something we are trying to change. We might not offer the convenience you want today but we have some ideas about how we can get there.
We’re working to make it easier for you
Over the past year we’ve been working to make it easier for those of you who typically call in, or access your account online through MyPower Account (MPA).
We’re making improvements to your online account, making it easier to get information on outages that affect you, to submit your own meter reads so you don’t receive an estimated bill, and even to find information on our website.
Using the feedback we’ve received through customer surveys and daily customer conversations, our teams have been working hard to get these improvements ready but we don’t want to just cross our fingers and hope the changes work for you, I’d like to invite you to be part of the process.
Help us turn these plans into a reality.
Together we can build a better experience
Over the next few months, customers will be invited to help as we test a new mobile app we are working on, and on improvements we are making to MyPower Account.
By working together, we can be sure these improvements work for you.
We hope you are as excited as we are about this new way of collaborating and we look forward to your participation as we work to deliver exceptional customer experiences to you each and every day.
Watch our social channels and your inbox for your first invitation next week.