Online Account FAQs


What name do I enter? I have more than one listed on my power bill.

When setting up your online account, create a profile for the first name that appears on your power bill. Make sure to type your name exactly as it appears on your bill, including spaces and commas.

Pin number not working?

When retrieving the pin number that we have emailed you, make sure to keep your registration window open. Closing this window will exit you from the registration process, making your pin number invalid.

Your pin number can only be entered once. If you enter it incorrectly, it becomes invalid and you will need to ask for a new pin number.

Need a new pin number?

If you pin number is not working, you will need to request a new pin number. To do this, re-enter your user name and password on the sign up screen and a new pin number will be emailed to you.

What internet browser should I use?

Your online account works best when your internet browser is up to date. Make sure you are using Internet Explorer v9+ or a current version of Firefox, Safari or Chrome.

After retrieving my pin number from my web mail, I clicked the back button to return to the previous screen and continue setting up my account. Why is this not working?

When retrieving your pin number from your email, make sure to open a second browser window (tab) when you log in to your email. If you leave the sign up screen, you will be exited from the sign up process and will need to start over.

My name on my account is really long. Is there a maximum number of characters I can enter in order to create my user name?

Our system only accepts 25 characters, so please only enter the first 25 characters of your name on your bill.

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