We know outages can be inconvenient. That’s why, no matter if it’s planned or unplanned, we do our best to share accurate, up-to-date information with you as quickly as possible when outages occur.
Where to Find Outage Updates
We provide outage updates on:
- MySaskPower or the SaskPower App – My Outage Areas
- Turn on notifications through your MySaskPower account to get personalized alerts via text and/or email for the areas that matter to you
- Twitter: @saskpower
- We tweet updates about outages that affect 25 or more properties in rural areas and urban areas.
How We Communicate During Unplanned Outages
While every outage is different, we’ll keep you updated every step of the way while we work to restore power.
- If an outage affects fewer than 25 properties, it may not show on our map. If you’re experiencing an outage and don’t see it on our map or Twitter, please report it by calling us at 310-2220 or at saskpower.com/reportoutage.
- Until power is restored, we’ll provide updates every 2-3 hours and an estimated time of restoration (ETR) if known.
- During large outages, updates may not be provided every 2-3 hours as usual.
- We get our updates from our power line technicians (PLTs) who are on-site working to repair the outage. Their priority is to get your power back on as soon as safely possible. This may delay how often they can stop to provide updates. We appreciate your patience.
During an unplanned power outage, updates are typically posted in the following order or as we learn new information:
|What It Means
|We’re aware of the outage, crews have been dispatched
|Crews are investigating the cause of outage, ETR (if known)
|Crews are making repairs, ETR (if known)
|Repairs are complete, power has been restored
The Future of Unplanned Outages
We’re continuing to modernize our grid across the province by adding smart meters and other pieces of smart technology.
One of the benefits of a modern grid is the ability to pinpoint the source of the issue when an outage occurs, allowing us to get your power back up and running faster.