SaskPower Focusing on Business Efficiencies
January 17, 2017
Cash counters closing June 1
SaskPower is finding more efficient ways of doing business and will close its four cash counters in North Battleford, Regina, Saskatoon and Yorkton this summer. The nine employees who currently work at these locations will begin serving customers over the phone, responding to inquiries received through the website and will continue to process payments.
"Our customers' habits have changed significantly over the last 10 years," said Diane Avery, SaskPower Vice-President of Customer Services. "This shift will allow us to keep wait times low, as most of our customers now prefer to handle their transactions electronically or over the phone."
Just eight per cent of SaskPower's bill payments are handled at its cash counters, and most of those payments can easily be done in other ways. Customers can pay bills by signing up for an online account at Saskpower.com, or, if they prefer to pay in person, at their financial institution. These public counters will be closed, however SaskPower continues to maintain operation centres within the communities to address outages and grid maintenance, as well as a cash counter in Prince Albert.
"We appreciate that this move will be a change for some customers in these communities," said Avery. "Our customer service representatives will be talking with customers about their other options to pay."
In recent years, SaskPower has improved customers' access to their power accounts by updating both online and telephone voice response systems. Customers can sign up for an online account at saskpower.com/anywhere.
At a glance...
- Cash counters in Regina, Saskatoon, Yorkton and North Battleford closing June 1, 2017.
- Customers can pay online at Saskpower.com or through their financial institution.
- Nine staff will move to handle customer calls and web inquiries, and continue to serve customers via phone.