5 Questions with Brian Dalby on What You Can Do to Keep You and Your Information Safe

October 15, 2018

Photo of Brian Dalby

Scams are becoming more frequent, and your information is constantly at threat for an attack.

October is Cyber Security Awareness Month so we sat down with Brian Dalby, Director of Enterprise Security, Records & Information Management to find out what customers can do to keep themselves and their information safe.

  1. What are the most common ways scammers try to get your money or information?

    Scammers will try to get your information through:

    • phone calls
    • text messages
    • emails

    Scammers are tricky. They may use email addresses and phone numbers that look like ours. But they’re NOT us. They’ll also use links to lure you. Never click on the links. They’ll take you to a different website – not saskpower.com. It might look similar (like saskpower.com), but it isn’t us.    

    Here’s an example of a scam we’ve seen:


    Text message of scam

     

  2. What should I do if I get a phone call or voicemail from a scammer?

    Hang up! Scammers are after your money. They’ll try to pressure you or scare you into giving it to them.

    They’ll:

    • ask for your credit card information
    • want you to buy prepaid cards
    • leave voicemails about collections

    If we are trying to contact you regarding an overdue balance, we’ll leave you a voicemail. It will only come from one number – 1-888-757-6937. We will never ask for credit card information or ask you to buy prepaid card.

    If you’re unsure, reach out to us and we’ll be able to check on your account.

  3. Will you disconnect my power within an hour if I don’t pay?

    Scammers use this as a scare tactic to get your money. Don’t be fooled.

    Disconnecting power is always a last resort. Even in cases where we do need to disconnect power, we would provide more than one hour’s notice. 

  4. Why is SaskPower sending me money?

    We NEVER send money through:

    • text message
    • email
    • social media

    Scammers like to include links in these messages. This can lead to identity theft. The links will take you to a different website that’s not saskpower.com.

  5. What should I do if I think I’ve been a victim of a scammer?

    If you think you’ve been a victim:

    1. Call your bank immediately for advice.
    2. Report it to your local police department.
    3. Contact the Canadian Anti-Fraud Centre at 1-888-495-8501.            

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