Phone, email and internet scams are an unfortunate reality these days, and their frequency and sophistication are increasing. But that doesn’t mean you have to be a victim. Protect yourself, your friends and your family by knowing a few simple ways to tell the difference between a legitimate interaction and a scammer. Here are some tips on what to watch out for:
- Scammers want your money, and they want it now. SaskPower will never ask you to purchase pre-paid payment cards or give credit card information over the phone.
- Scammers try to create a sense of urgency by saying they’ll disconnect your power within the hour if you don’t pay right now. We don’t do that. SaskPower works with customers on repayment arrangements for overdue accounts to avoid disconnection.
- Scammers may leave you a message with a return number that sounds like SaskPower when you call. Our representatives only leave one number: 1-888-757-6937. Our messages never mention collections.
- We never send financial transactions through text messaging, email or social media. Scammers will try to lure you by offering a refund or asking for personal information to get your money.
- Scammers will include links in their messages. These links have no mention of SaskPower anywhere. If you click on the link, you will be directed to a different website and not saskpower.com.
- If you have become a victim of fraud, call your bank immediately for their guidance and call law enforcement.
- Scammers may send emails requesting you to download a file onto your computer or send personal information, also known as "Phishing". These may claim to be from “SaskPower Billing” and sometimes include a zip file for download. Downloading or opening this file may allow viruses or spyware onto your computer.
- We do not email customers asking them to download their statement, or provide account information. Any customers who have subscribed to MyPower Account are directed to their secure MyPower Account login to view their bill when it is ready.
- Scammers sometimes use false online pop-up surveys to gather information and gain access to victims. We are always happy to get feedback from our customers, however we never use online pop-up ads or pop-up surveys.
- Please remember to check your spelling when typing in our URL address. Sometimes websites can impersonate others by using addresses with slight spelling variations. The impersonating website can even look like ours, but the links within can be harmful. Being on an imposter site doesn’t mean your computer has been compromised, but we recommend you keep your antivirus software updated to be sure.