Customers Reminded of the Upcoming SaskPower Cash Counter Closures

May 29, 2017

Four cash counters will close on June 1

Customers in Regina, Saskatoon, Yorkton and North Battleford who regularly visit a SaskPower cash counter are encouraged to do their transactions online after May 31.These four offices will be closed as of June 1. The Prince Albert cash counter will remain open to serve northern communities.

Customers within these communities can use other service channels to do business with SaskPower, such as:

  • Signing up for an online account, which allows customers to manage their account, pay bills, and submit regular meter readings.
  • Downloading the SaskPower App. Through the app, customers can receive outage notifications, view their account balance and power use, and submit monthly meter readings.
  • Paying their bill through their financial institution or through online banking. Customers can also choose to set up pre-authorized payment with SaskPower.
  • Contacting SaskPower via phone at 1-888-757-6937 for service requests, electrical and gas permits, and more information.

"Over the last 10 years, we have seen a decline in traffic at the North Battleford, Regina, Saskatoon and Yorkton locations,' said Diane Avery, SaskPower Vice-President of Customer Services. "By closing these counters, we can shift our resources to better serve our customers through the channels that they prefer. The nine customer service staff working in these service centres will be reallocated to the SaskPower Customer Care Centre and provide service over the phone and web."

Approximately 80 per cent of customers who attend a cash office do so to pay their power bill, making up only eight per cent of total payment transactions received. The majority of SaskPower customers choose online banking or pre-authorized payments as their preferred option for bill payment. For more information see #powertogrow

At a glance...

  • Cash counters in Regina, Saskatoon, Yorkton and North Battleford permanently closed on June 1.
  • Customers can pay their bill through their online account, financial institution or by setting up pre-authorized payments.
  • Nine staff will move to handle customer calls and web inquiries, and continue to serve customers via phone.

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